Handbook of usability testing, de Rubin

La bibliografía fundamental del tema Test de usabilidad (y no sólo usabilidad). Es la única referencia que necesitarán por mucho tiempo.

Léanlo.

Léanlo.

Léanlo

(no es un error, lo pusimos 3 veces y dejamos las páginas físicas para que estimen cuánto necesitan para leerlo). :)

Índice:

Chapter 1 What Makes Something Usable? 3

1. What Do We Mean by ‘‘Usable’’? 4
2. What Makes Something Less Usable? 6
3. WhatMakes Products More Usable? 12
4. What Are Techniques for Building in Usability? 16

Chapter 2 What Is Usability Testing? 21

1. Why Test? Goals of Testing 21
2. Basics of the Methodology 23

Chapter 3 When Should You Test? 27

1. Our Types of Tests: An Overview 27
2. Exploratory or Formative Study 29
3. Assessment or Summative Test 34
4. Validation or Verification Test 35
5. Overview of the Methodology 36
6. Comparison Test 37
7. Iterative Testing: Test Types through the Lifecycle 39

Chapter 4 Skills for Test Moderators 45

1. Characteristics of a Good Test Moderator 48
2. Getting the Most out of Your Participants 52
3. Troubleshooting Typical Moderating Problems 56
4. How to Improve Your Session-Moderating Skills 58

Chapter 5 Develop the Test Plan 65

1. Why Create a Test Plan? 65
2. The Parts of a Test Plan 67
3. Sample Test Plan 91

Chapter 6 Set Up a Testing Environment 93

1. Decide on a Location and Space 94
2. Recommended Testing Environment: Minimalist Portable Lab 110
3. Gather and Check Equipment, Artifacts, and Tools 111
4. Identify Co-Researchers, Assistants, and Observers 112

Chapter 7 Find and Select Participants 115

1. Characterize Users 115
2. Define the Criteria for Each User Group 119
3. Determine the Number of Participants to Test 125
4. Write the Screening Questionnaire 126
5. Find Sources of Participants 131
6. Screen and Select Participants 143
7. Schedule and Confirm Participants 148

Chapter 8 Prepare Test Materials 153

1. Guidelines for Observers 154
2. Orientation Script 155
3. Background Questionnaire 162
4. Data Collection Tools 165
5. Nondisclosures, Consent Forms, and Recording Waivers 173
6. Pre-Test Questionnaires and Interviews 174
7. Prototypes or Products to Test 181
8. Task Scenarios 182
9. Optional Training Materials 187
10. Use the Research Questions(s) from the Test Plan as the Basis for Your Content 193
11. Common Question Formats 197
12. Debriefing Guide 199

Chapter 9 Conduct the Test Sessions 201

1. Guidelines for Moderating Test Sessions 202
2. Checklists for Getting Ready 213
3. When to Intervene 225
4. What Not to Say to Participants 227

Chapter 10 Debrief the Participant and Observers 229

1. Why Review with Participants and Observers? 229
2. Techniques for Reviewing with Participants 230
3. Where to Hold the Participant Debriefing Session 231
4. Basic Debriefing Guidelines 231
5. Advanced Debriefing Guidelines and Techniques 235
6. Reviewing and Reaching Consensus with Observers 241

Chapter 11 Analyze Data and Observations 245

1. Compile Data 246
2. Summarize Data 249
3. Analyze Data 258

Chapter 12 Report Findings and Recommendations 269

1. What Is a Finding? 269
2. Shape the Findings 269
3. Draft the Report 271
4. Develop Recommendations 277
5. Refine the Report Format 283
6. Create a Highlights Video or Presentation 283

Chapter 13 Variations on the Basic Method 293

1. Who? Testing with Special Populations 293
2. What: Prototypes versus Real Products 299
3. How? Techniques for Monitored Tests 302
4. Where? Testing Outside a Lab 309
5. Self-Reporting (Surveys, Diary Studies) 313

Chapter 14 Expanding from Usability Testing to Designing the User Experience 315

1. Stealth Mode: Establish Value 316
2. Build on Successes 322
3. Formalize Processes and Practices 323
4. Expand UCD throughout the Organization 328

Afterword 333