21st Century Design (May 8, 2020) :: Traditional design education is too narrow. Don Norman advocates a broader perspective for design and designers. » https://www.nngroup.com/videos/21st-century-design/

The Changing Role of the Designer: Practical Human-Centered Design (June 5, 2020) :: Human-centered design has 4 principles: understand the problem, the people, and the system, and do iterative design. But what if you don't have time to do all 4 steps? » https://www.nngroup.com/videos/changing-role-designer-part-1/

Changing Role of the Designer Part 2: Community Based Design (July 10, 2020) :: To solve big-scale design problems, Don Norman recommends engaging with the community that has these problems and leveraging existing creativity and experience. » https://www.nngroup.com/videos/changing-role-designer-community-based-design/